Return Policy

All sales are final. No refunds or exchanges.

Using this Site

Please use a standards-compliant web browser such as Firefox 2.0 or Safari 2.0.

Terms of Use

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons, images, and software, is property of THE CASUAL Co. and is protected by international copyright laws. All trademarks included on this site are the property of THE CASUAL Co. unless otherwise noted. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with www.thecasual.co. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Secure Processing

www.thecasual.co uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.


www.thecasual.co respects our customer's account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request. Your information is secured and encrypted with the Secure Socket Layer Software. To review our privacy policy in detail please refer to www.thecasual.co/pages/privacy-policy


Full credit card billing address must match the full address of the shipping. We cannot accept orders addressed to P.O. boxes, APO/FPO/DPO addresses.


We accept orders world wide with the exception of a few countries.

All international customers will be responsible for paying any import duties and any additional fees or taxes once a shipment reaches your country. Additional customs clearance charges must be paid by the customer.

Please check periodically for any updates regarding our shipping policies. 

We do not offer Saturday delivery. Please note that we only ship out Monday through Friday, with the exception of Japanese holidays.

Please allow 3-5 business days for order processing and verification, and (an additional 7-10 business days for Airmail or 4-7 business days for EMS) for delivery. We are not responsible for any lost, stole, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping is calculated based on the weight and distance from our facility.

Global Shipping From Japan

Shipped via either JP Post Airmail or JP Post EMS. 


Global Shipping From United States

Shipped via either US Post Mail, FedEx International Priority or FedEx International Economy. 

Purchase For Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.